Right of withdrawal
ECOLLECTION ("the Seller") purpose is to ensure your overall satisfaction. If for some reason you are not satisfied with your order you can exercise your right of withdrawal, without penalty, within fourteen (14) working days from the day you received the items purchased on www.brakegroup.it. The items must be handed in to the courier within fourteen (14) working days from the date of their delivery. Products can be returned by shipping the package with the courier indicated by the Seller or by another courier.
Conditions for the exercise of the right of withdrawal
The right of withdrawal is properly exercised if the following conditions are fully met:
If all requirements are met, the Seller will refund the full price of the products purchased, leaving on your charge the cost of the return exclusively; it means those expenses for the return of the products purchased to the seller. If you decide to use the courier selected by ECOLLECTION for the shipment of the products purchased, you do not need to pay for the delivery costs yourself; in fact it will be ECOLLECTION to pay the courier on your behalf, holding a fixed share of € 5.50 from the refund. Instead, if you decide to use a different courier you will be paying for the delivery costs yourself. You will be contacted you if the items returned will not be accepted as they do not comply with the above conditions. In this case, you can choose to get the products back at your expenses. If you refuse this shipment the Seller reserves the right to retain the goods and the amount paid for the purchase of products.
Times and refund arrangements
Once the Seller has received your return and has verified that all requirements have been met, you will receive an email to confirm that your return has been accepted. Whatever your method of payment is (credit card/debit card or cash on delivery), the refund process will be started by the Seller as soon as possible, and in any case within thirty (30) days from the date the Seller became aware of your right of withdrawal and once it has been verified that the withdrawal has taken place in accordance with the above conditions.
The actual time for the re-credit or refund of the amount you paid for the products purchased depends on the method of payment used:
Products identification tag
All products on sale by the Seller are provided with an identification tag secured with a disposable seal, which is an integral part of the good. We invite you to try the product on without removing the tag and the seal; returns that lack of tag and/or seal will not be accepted.
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